Returns & Exchanges

Matteau offers returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags and hygiene seals intact. Please note that archival sale items are considered final sale and are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all designer tags and garment bags are included to avoid processing delays.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via the portal and securely attach it to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and retain your tracking receipt; your refund will be processed within 5-7 business days of receipt.