Frequently Asked Questions
Everything you need to know about your Matteau experience, from shipping to sustainable care.
What is Matteau's philosophy on sustainability and production?
We are committed to conscious consumption. Our garments are designed to last a lifetime, produced locally in Australia where possible, and crafted using high-quality, organic, or recycled fabrics to minimize our environmental footprint.
How do I determine the best size for me?
Each product page features a detailed size guide. Our collections generally follow a standard Australian sizing scale. If you are between sizes, we recommend sizing up for our swimwear and staying true to size for our organic cotton apparel.
What are your shipping options and delivery timeframes?
We offer express worldwide shipping. Domestic orders within Australia typically arrive in 1-3 business days, while international orders via DHL Express generally arrive within 3-7 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags and hygiene seals attached. Please note that sale items are eligible for store credit only.
How should I care for my Matteau swimwear?
To ensure longevity, we recommend rinsing your swimwear in cold water immediately after use to remove chlorine or salt. Hand wash with a mild detergent and dry in the shade. Avoid rough surfaces and high temperatures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions including Afterpay and Apple Pay for a seamless checkout experience.